Arrive Alive Guarantee

What is the Arrive Alive Guarantee?

We guarantee that your plants will arrive healthy and alive. If they do not, we’ll issue store credit equal to the plant’s value.

1. Eligibility:
   1. Claims must be submitted within 24 hours of delivery.
   2. Include clear photo evidence of the damaged plant and its packaging.

How to Submit a Claim

1. Email support@succulentsandcacti.ca with:
   1. Your order number.
   2. Photos of the damaged plant and packaging.
2. We will respond within 2-3 business days.

Exclusions

1. Claims made after 24 hours of delivery are not eligible.
2. Shipping fees are non-refundable.